Cancellation and Refunds

Last updated: August 16, 2026

This policy explains what happens to your money on qmoon — when you add it, when you spend it, and the one case in which it can be returned.

1. Adding funds to your wallet

When you add funds, we credit your qmoon ad wallet with the amount you paid and issue a tax invoice for it. All prices shown on qmoon include GST, so the amount you pay is the amount that reaches your wallet.

Wallet funds do not expire. You can use them for your ads, or to hold time on your own screens, whenever you choose. They cannot be transferred to another qmoon account.

2. Cancelling an ad

You can cancel an ad before it starts, or stop one that is already running, from your qmoon account or by asking us.

Any part of your ad budget that has not been spent returns to your qmoon wallet, normally straight away. It does not return to your card or bank account, and it stays available for your next ad.

3. If we under-deliver

If your ad does not get the screen time you paid for — because too few screens were available, or a screen went offline — we credit the difference back to your wallet automatically.

You do not need to notice it, ask for it, or chase us. The platform does this on its own.

4. Closing your account

Requesting account closure is the only circumstance in which we return money from your wallet.

To request it, email hello@qmoon.in from your registered email address. We will respond within 3 business days.

Where closure is approved, we return your remaining wallet balance to the original payment method, less a 5% processing charge, within 5 to 7 business days. The 5% covers the payment charges we incur on both the original payment and the return, together with administrative handling.

Balance that came from promotional credit, welcome credit, or any amount you did not pay for is not returned.

5. If we make a mistake

The above does not apply where the fault is ours. If you are charged twice, or charged without your wallet being credited, tell us and we will put it right in full, with no processing charge.

Separately, if your bank shows money debited but the payment did not complete, that amount was never received by us — your bank will release it, normally within 5 to 7 working days. Contact us if it does not.

6. Screen owner earnings are different

If you own screens, what you earn from ads played on them is held separately from your advertising wallet.

Earnings can be withdrawn to your UPI ID whenever you like, subject to the minimum payout amount shown in your account. Earnings are not covered by this policy — they are yours to withdraw, not credit to spend.

7. Contact us

qmoon Private Limited
Bahaper, Barhiya, Lakhisarai — 811302, Bihar
Email: hello@qmoon.in
Phone: +91 87973 22807